Why you’ll love working in Retail/Rental:
- Fun and social team environment.
- Great incentives for meeting or exceeding sales and service targets, including our season long sales competitions, daily sales incentives and various prizing awarded throughout the season.
- Staff deals and discounts on the latest gear.
- A variety of shifts including morning and afternoon
Position Status: Full Time (32-40 hours/week)
Position Summary: As a Retail Sales Associate, you will strive to exceed guest expectations in all aspects of the shopping experience; professional, knowledgeable, and providing a comfortable and inviting shopping atmosphere. The ideal candidate will be outgoing, fun and customer-driven.
- The Ideal Candidate:
- Displays a proven track record of high-quality customer service
- Has service experience incorporating at least 6 months in a guest-facing role.
- Provides service experience that is personal, helpful and tailored to providing a solution to guest needs
- Has had on the job experience with specific and/or general industry product knowledge
- Understands individual sales performance expectations
- Daily productivity measurement and targets
- Is willing to sell outside their comfort zone
- Has an ability to upsell, layer add-ons and cross-promotional products to the sale
- Demonstrates the following desirable characteristics and competencies: Ability to multi-task in a fast paced environment, Ability to think independently and take the initiative where appropriate, Ability to be hands on with store maintenance and upkeep ,Friendly, outgoing, cheerful, alert, courtesy and competitive spirit bests describe our staff
What you will be doing:
- Maintain a consistent and high level of guest service
- Build a rapport with a wide variety of guests from around the world.
- Meet store goals for guest service standards
- Strive to exceed daily and seasonal sales targets; use upselling and add-on to increase your sales.
- Handle guest complaints, returns and exchanges in a friendly and courteous manner.
- Be a resort concierge – learn about our town, available activities, restaurants etc. Be prepared to help our guests with a variety of questions and requests.
- Offer accurate product information, features and benefits of the products.
- Instruct guests regarding proper care and maintenance of the products.
- Operate our point of sale, including opening and closing procedures.
- Keep floor well stocked of sizes and styles and take part in inventory counts.
- Always show up on time, in uniform, and adhere to the grooming policy!
- We are a company that works together and throughout the season you may be required to assist other departments as needed
Rental/Retail FAQS:
What does VRR stand for and what do we do?
VRR stand for Vail Resorts Retail .We look after all of our guest’s retail and equipment rental needs.
How many locations do we have?
In summer we operate 24 retail/rental locations In winter we operate 45 retail and rental locations
What do the shifts look like?
With the exception of the Bars, our locations are open during the day as that is when the mountain is open. Start times can be as early as 7am and everyone is off the hill by 5pm at the absolute latest. Full Time employment consists of 5 days a week (min 35 hours/week) and Part Time employment consists of 3 days a week (15 hours/week). We are a department that works together so you may find yourself working across multiple locations over the course of the season. If there are not full time hours within Food and Beverage there is opportunity to work across other departments as well- ie: Base Area Ops, Retail Rental, Product Sales and Services. We do our best to create set schedules so employees can get into a routine and at the beginning of the season we ask what your schedule preferences are. There will be times of the year that the schedule might change due to increased business volumes, but we do our best to keep it consistent.
What does the job look like on a day to day?
The job will include working daily helping our guests with their retail and rental needs which can range from selling in our of our branded stores such as the Salomon and North face stores, selling retail and renting valley bikes in our hotel stores or retailing in one of our bike primary stores for summer.
What does the season look like?
For VRR, we do not close between winter and summer. We stay open and transition our stores to summer and bike product while we remain open. Our official summer season for VRR is May-October, with peak times being July to August. Crankworx will also be back in Whistler this year, and is running from August 5-15 – this is a huge international bike festival and competition that brings thousands of guests to our resort.
What is your time off policy?
Typically we don’t allow time off during June-August due to the volume of our operations. Our scheduling platform does enable you to swap shifts with other staff members though, and put shifts up to have covered as well.
