Why you’ll love working in Retail/Rental:
- Not a lot of experience? No big deal – we provide an extensive training program for all of the gear we rent!
- Split shifts and evening shifts allow for more time on the hill! • Great team environment and team building activities
- With many Rental locations, we have a great network of opportunity to move around.
- Staff discounts on the latest gear, Food & Beverage Discounts & Season’s Pass.
Position Status: Full Time (32-40 hours/week)
Position Summary: A Rental Technician is responsible for outfitting all guests with rental equipment and explaining its safe use. The ideal candidate is outgoing, fun, and great at building customer relationships. We aim to build diverse teams with a range of expertise and backgrounds.
What you’ll be doing:
- Maintain a high level of customer service at all times.
- Greet every guest that enters the Rental shop.
- Ensure that the guests accurately complete rental forms.
- Size the guests’ foot and find the appropriate fitting ski or snowboard boot for that guest.
- Recommend ski or snowboard length and ensure the accurate setting of the bindings.
- Choose a pair of poles for the guest.
- Provide resort and mountain information for the guest.
- Advise guests of runs suitable for their ability level.
- Check all returned equipment for damage.
- Maintain cleanliness of shop and proper storage of all equipment.
- We are a company that works together and throughout the season; you may be required to assist other departments as needed.
- Always show up on time, in uniform, and adhere to the grooming policy!
Rental/Retail FAQS:
What does VRR stand for and what do we do?
VRR stand for Vail Resorts Retail .We look after all of our guest’s retail and equipment rental needs.
How many locations do we have?
In summer we operate 24 retail/rental locations In winter we operate 45 retail and rental locations
What do the shifts look like?
With the exception of the Bars, our locations are open during the day as that is when the mountain is open. Start times can be as early as 7am and everyone is off the hill by 5pm at the absolute latest. Full Time employment consists of 5 days a week (min 35 hours/week) and Part Time employment consists of 3 days a week (15 hours/week). We are a department that works together so you may find yourself working across multiple locations over the course of the season. If there are not full time hours within Food and Beverage there is opportunity to work across other departments as well- ie: Base Area Ops, Retail Rental, Product Sales and Services. We do our best to create set schedules so employees can get into a routine and at the beginning of the season we ask what your schedule preferences are. There will be times of the year that the schedule might change due to increased business volumes, but we do our best to keep it consistent.
What does the job look like on a day to day?
The job will include working daily helping our guests with their retail and rental needs which can range from selling in our of our branded stores such as the Salomon and North face stores, selling retail and renting valley bikes in our hotel stores or retailing in one of our bike primary stores for summer.
What does the season look like?
For VRR, we do not close between winter and summer. We stay open and transition our stores to summer and bike product while we remain open. Our official summer season for VRR is May-October, with peak times being July to August. Crankworx will also be back in Whistler this year, and is running from August 5-15 – this is a huge international bike festival and competition that brings thousands of guests to our resort.
What is your time off policy?
Typically we don’t allow time off during June-August due to the volume of our operations. Our scheduling platform does enable you to swap shifts with other staff members though, and put shifts up to have covered as well.
What is the housing situation like?
We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. We do our best to put everyone into a staff bed that requests it, but cannot guarantee. We will be able to tell you very quickly though what the situation is like, as we are provided a set allocation of beds for our department.
Is there a uniform?
Yes! Depending on your store location you will either receive our resort wide standard uniform or a specialty brand uniform in you are in a branded store. This will include 2 shirts, a pair of pants/shorts and a pair of staff shoes.
