Top five reasons to work in Operations
1- Working outdoors
2- Once in a life-time experience
3- Best schedule – 4 days on (up to a 10 hour day)/ 3 days off every week
4- Great team environment
Position Status: Full Time (32-40 hours/week)
Job Summary:
To operate the assigned lift safely and efficiently while providing guests of Whistler Blackcomb with courteous and friendly service. To achieve and maintain the highest standards; requires dedication to the Team in a very challenging environment.
What you’ll be doing:
- Maintain a high quality, friendly and cooperative relationship with guests, the lift crew and other mountain staff.
- Adhere to all operational and safety procedures; ensuring safe efficient operation of the lift.
- At every opportunity, greet each and every guest in a friendly manner, making eye contact whenever possible. Strive to assist the guest before the guest asks.
- Provide physical assistance to guests when required.
- Responsible for establishing and maintaining all operational aspects of the assigned lift including ramps, mazes, tools and signs.
- Maintain high housekeeping standards including tool storage, load/unload areas, lift huts.
- Generally provide a groomed, uncluttered, litter-free environment.
- Notify Supervisor/Lead Hand immediately of any unsafe, unusual, abnormal situations or incidents.
- Prepare and complete required documents.
- Inform Supervisor/Lead Hand if work areas are in need of tools, equipment or any special attention.
- Continually remain aware of the mechanical lift and the guest.
- Perform all tasks as assigned by the Lift Supervisor/Lead Hand.
- Comply with all procedures and policies as set out in the Employee Handbook.
- Strive to continually improve in safety, service and job satisfaction.
- Carry out all responsibilities with the highest level of professionalism.
- We are a company that works together and throughout the season you may be required to assist other departments as needed.
- Demonstrate our core values: Safety First, Striving to be the best, and showing that we care
- Always show up on time, in uniform, and adhere to the grooming policy!
Qualifications:
- Must possess excellent employee and public relations skills and be of a friendly and cooperative nature.
- Must be mature, energetic, dependable and self-motivated.
- Must be able to reason and react with quick, thoughtful judgment, while remaining calm under pressure.
- Must be capable of performing physical/manual duties and meet the grooming standards.
- Enjoy working outdoors and maintaining high service standards during inclement weather conditions
- Intermediate to advanced ski or snowboard ability an asset BUT not required
What is the Lift Ops department?
We are the people who operate the lift system at WB! Our number one role is the safe loading and unloading of guests on our gondolas, carpets, T-bars and chair lifts. We work very closely with many departments, including Lift and Electrical Maintenance and Patrol.
What do the shifts look like day to day?
Our job is physically active – you’ll be outside experiencing all that the Canadian seasons have to offer and it can range from extremely cold to very hot so you’ll need to bring lots or different layers and sunscreen!! In any season you could be moving snow (although less likely in the summer it’s not impossible) and all gondolas require consistent sweeping, wiping and litter picking. We expect you to be standing at all times, outside the lift huts and ready to assist with guests and engage with them. Working in the Bike Park is also physically demanding, you’ll be unloading downhill bikes from our custom carriers for about 8 hours a day. We do not allow our operators to listen to music while on the job so you need to be self-motivated.
What does the season look like?
For Lift Ops, we do not close between winter and summer transition. The winter season officially ends April 18th, and we move immediately into spring skiing operations from April 19th. The Whistler Bike Park is currently planned to start operating for summer from mid-May (dates to be confirmed), and finishing up early October. Our summer season for Lift Ops is May-October, with peak times being July to August. Crankworx will also be back in Whistler this year, and is running from August 5-15 – this is a huge international bike festival and competition that brings thousands of guests to our resort.
What is your time off policy?
We do not allow time off from June 26 – September 6. Time off outside of those dates is subject to approval from your supervisor and will be assessed against our business and staffing levels. Summer is short, super sweet and busy and we need our whole team! (You still get three days off a week though!).
What is the housing situation like?
We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. We do our best to put everyone into a staff bed that requests it, but cannot guarantee. We will be able to tell you very quickly though what the situation is like, as we are provided a set allocation of beds for our department.
Is there a uniform?
Yes! We provide 2 polo shirts from the North Face (will be switching to Helly Hansen for 22.23 season), as well as schpants!! These are pants that can zip off into shorts ☺ we provide 2 pairs of these, and you can also get a sun hat and rain jacket. For winter we provide outer layers (jacket and pants) a puffy mid-layer and a warm hat.
