Why you’ll love working in Food & Beverage:
- Best meal benefits
- The world’s best commute to and from our on-mountain locations
- Gain valuable work experience and transferable skills
Position Status: Full Time (32-40 hours/week)
Job Summary: Your positive and helpful attitude is required to maintain a high standard of service at one of our large style establishments.
Location: Servery coordinators are roles in the larger on-hill restaurants – Roundhouse, Rendezvous & Glacier Creek. Those offered a role at the Glacier Creek location must be able to ski or ride to an intermediate level as this location is only accessed via skiing or riding.
- To continually strive to exceed our Guest’s
- Responsible for setting up and closing down the servery portion of the restaurant
- Keeping the areas and floor clean
- Merchandising and restocking the servery products on a proper rotation
- Restock and maintain cleanliness of all drink machines
- Providing information to our guests and answering their questions efficiently
- To maintain the highest levels of security and to report all incidents regarding theft, equipment abuse, and disregard for any Whistler Blackcomb policies and property and to report any suspicious activities.
- We are a company that works together and throughout the season you may be required to assist other departments as needed
- Demonstrate our core values: Safety First, Striving to be the best, and showing that we care
- Previous customer service experience
- Previous restaurant experience is an asset
- Must be self-motivated and outgoing
- Must have B.C. Serving it Right – this certification will be clarified during interview with employer
Food & Beverage FAQs:
What does the job look like on a day to day?
Each shift begins with a pre shift where everyone who is working gets together to meet with one of the Managers on Duty for the day. They will go over a safety spotlight for the day, anticipated business volumes, recognition, up coming events and anything else you need to know to set employees up for a successful day. This is also when job roles will be assigned for the day. After pre shift it’s a quick spot check of the building, maybe a vacuum and it’s go time! Guests arrive as early as 9am and food is served for the duration of the day. During the shift the tasks below will be preformed. The Manager on Duty will assign breaks throughout the day and there is 30 minutes for lunch, which is free! Back to work for the remainder of the day. Once the mountain closes it’s time to reset for the next day, perhaps another vacuum and download for the end of the day.
What are the daily tasks?
- Bussing: clearing and wiping down tables, taking anything left on the table to the rack and rolls which will later be sorted. Fun fact as a company we have a bold sustainability goal: to achieve a zero net operating footprint by 2030. This means you will not find a trash can in our restaurants and everything is sorted to help achieve this goal.
- Cashier: taking payments for purchases
- Barista: making speciality coffees and processing payments
- Greeter: greeting guests as they arrive into locations and assigning shifts. Currently we are also checking vaccine status as directed by Public Health Order
- Dishwasher: help maintain the sorting area in the back of the kitchen and running dishes through the dishwasher as required
- Washroom Checks: routinely going through washrooms to ensure supplies are stocked and the facility is clean
- Back of House: preparing food for the day (making sandwiches, salads, fruit cups) serving food and operating the grill
What is your time off policy?
Typically we do not allow time off during our peak season- ie: Christmas, Presidents Week, Easter, and Spring Break as it is our busiest time. We recognize that employees are in Whistler to experience all that the town and environment has to offer so we will try to accommodate days off, but please remember the season is only 6 months and not all time off can be accommodated.
What is the housing situation like?
We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. Current rates start $13.33/ night to $21.78/ night. Please note these rates will go up 3% in the fall.
Perks being part of the FB team?
Amazing group of people from all over the world. Free shift meal while working, 50% off food while not working, one of the largest departments on the hill, options to work at a ski in, ski out location, variety of location sizes-anywhere from 8 staff to over a 100 staff depending on the restaurant size.
Do I need previous experience in order to work in FB?
Nope! We don’t expect anyone to come in to the department with previous experience. Our environment is very unique and appreciate that people come to Whistler with a diverse employment background. Our company has extensive departmental specific training that occurs before the first day, as well as on the job training. All we ask is you come with a keen attitude and a willingness to learn.
What’s it like living in Whistler?
It really is the best. And if you think Summer is great wait till winter comes along. It’s a very common phrase in Whistler to hear ‘I came for a season and am still here 5 years later’. There is always something to do and the scenery is second to none. Whistler is a lot of fun but it is expensive so plan accordingly. The wage for our entry level positions in $15.20/hour and paychecks are every two weeks.