The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Together, let’s turn moments into memories!
What is in it for you:
- Experience living in Banff National Park in the iconic location of Lake Louise
- Subsidized staff accommodation provided on-site for full time status
- Access to our Lifestyle Program activities
- One duty meal in our newly renovated staff cafeteria
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/fitness centre/spa/golf
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
- Offer professional, consistent, friendly and engaging service
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
- Educate guests on the programs and activities available
- Offer assistance to all guests in making reservations and arrangements for travel, dining and activities
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
- Maintain knowledge of the hotel’s emergency procedures
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Your experience and skills include:
- Previous experience in a similar environment will be an asset
- Must possess outstanding guest service skills, including professional verbal communication skills
- Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
- Self-motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
More Information
- Starting month Nov
- Interview options
