Hotel Base Agent - The Working Holiday

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent report to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

Job Functions:

Providing excellent guest service, by answering queries, being courteous, and providing accurate resort information. Engaging in and assessing guest needs and expectations.

Administrative and Reporting Responsibilities:

Designated oversight of collecting accurate plans for each guest – check in, check out, ticket requirements, etc.
Scanning and processing pre-purchased tickets and passes.
When required, settling guest hotel charges prior to departure.
Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel
Coordinating the receiving and transfer of luggage up and down from the base to village area, liaising effectively with the warehouse and Bell Desk team to ensure both timing and service standards are met.
When and as required, coordinating guest arrivals, which may necessitate out of regular operating hours transfers.
Ensuring the Creek side base hotel check-in area is tidy, organized, and clean, including ensuring the entrance is free of snow, ice, garbage, and items that may impede safe entry and exit.
Other duties may be requested and assigned from time to time.

Experience/Requirements:

A passion for providing excellent guest service.
Previous hospitality experience is an asset.
Outgoing, positive, and friendly attitude, working as a reliable team player who possesses initiative.
Must be organized and have good planning, problem solving and communication skills.
Prepared to work flexible schedules (weekends, holidays, nights).
Calm under pressure and patient.
Communicate effectively in English, both written and verbally.
Work in a confidential capacity.
Maintain professional conduct when in uniform on or off-duty (and online).
Effectively provide support and assistance to co-workers.
Attend and actively participate in meetings and training.
Must be neat, alert, punctual and dependable.

Additional Considerations:

Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, occasional lifting of equipment, luggage, and other items, and removal of snow and ice (up to 30 kg).
Candidates must possess a good level of physical fitness and be prepared to work in a remote, alpine environment.
Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.