A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What will you be doing: 

  • Providing courteous and efficient telephone services including accurate message taking
  • Being knowledgeable of information on the hotel and surrounding area Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
  • Accurate completion of all special billing requests
  • Responsible for check in and out of guests
  • Creating reservations via telephone, central/global reservations, correspondence and in person
  • Responsible for a cash float
  • Present statements of charges to departing guests and receive payment Performing general office duties
  • Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Working shifts as business levels dictate
  • All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

Your experience and skills include:

  • Previous Front Office/Guest Service experience an asset
  • Opera PMS and MS Office experience preferred
  • Knowledge of a second language is an asset
  • Must be a self-motivated and well organized individual Excellent communication skills, both written and oral is a must
  • Professional appearance and manner
  • Self-motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure
  • Physically fit to lift trays repeatedly, stand and walk for the duration of the shift. Ability to consistently stand and walk through out shift

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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Company Information
  • Total Jobs 14 Jobs
  • Industries Hotel, Ski Resort Jobs
  • Locations Canada, Lake Louise
  • Do you supply housing Yes
  • Interview options Pre departure zoom, Incountry face 2 face

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