A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status
- Access to our Lifestyle Program activities
- One duty meal in our newly renovated staff cafeteria
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/fitness centre/spa/golf
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What will you be doing:
- Providing courteous and efficient telephone services including accurate message taking
- Being knowledgeable of information on the hotel and surrounding area Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Accurate completion of all special billing requests
- Responsible for check in and out of guests
- Creating reservations via telephone, central/global reservations, correspondence and in person
- Responsible for a cash float
- Present statements of charges to departing guests and receive payment Performing general office duties
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Working shifts as business levels dictate
- All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Your experience and skills include:
- Previous Front Office/Guest Service experience an asset
- Opera PMS and MS Office experience preferred
- Knowledge of a second language is an asset
- Must be a self-motivated and well organized individual Excellent communication skills, both written and oral is a must
- Professional appearance and manner
- Self-motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly, stand and walk for the duration of the shift. Ability to consistently stand and walk through out shift
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
More Information
- Starting month Nov
- Interview options
