This role entails selling and booking ski/snowboard lessons & Day-care to Sunshine Village guests while providing a high level of customer service at all times. It is their responsibility to also know about facilities on the mountain and other departments so they can deal with guests throughout the day and to provide them with fast, friendly and efficient service.
Essential Functions:
- Coordination of sales & reservations of ski and snowboard lessons, snowshoe tours and Day-care at various points of sale Maintain a high level of customer service and ensure that Sunshine Ski and Snowboard School is presented in the best possible light
- Set an example in customer service and must have good knowledge of the services offered on the mountain and the fine details of the different products that are for sale through Sunshine Ski & Snowboard School and the two systems used for selling
- Manage accurate cash float and daily cash out
- Respond promptly and professionally to general and lesson enquiries via phone, email and in person General office and clerical duties
- Data entry of information for reporting within the department
- Maintain a safe and orderly environment in and around the sales desk for clients/staff, inclusive of all relevant Sunshine policies
- Offer accurate information to our guests effectively and efficiently
- Shifts will range from 5 hours to 8 hours and will rotate between our Village, Base Area and Day-care Centre.
- Sales Staff will be reserving and collecting payment for product, giving information to Sunshine Village guests via email, phone or in person as well as reserving and confirming online sales from our E Commerce Store and Third Party Operators Other duties as assigned
Experience/Requirements:
- Skier or snowboarder an asset
- Superior customer service and leadership skills
- Experience with Microsoft Word, Excel, Outlook and reservations software an asset
- Previous sales experience an asset
- Efficient cash handling/cash out skills
- Strong customer service skills
- Strong attention to detail
- Excellent phone etiquette
- Professional attitude and demeanour
More Information
- Starting month Oct
- Interview options
