Ski School- Sales Desk Agent

Sales Desk Agents are the first point of contact between the Ski & Board School and the customer. Duties include, but are not limited to, selling lesson tickets and packages, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information, and answering inquires in the Call Centre. The Sales Desk Agents rotate around three sales areas – Adult Desk, Kids Centre and Call Centre. Sales Desk Agents must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort, its products and our booking systems.

Duties and responsibilities include:

  • Taking reservations and upselling lesson and activity packages in the Call Centre, as well as responding to general inquiries
  • Recalling reservations, selling lessons and registering guests at Adult and Kids Centre Sales Desks
  • Liaising with manages and supervisors to ensure that customers are booked into the correct lessons, and that instructors are available
  • Taking payments
  • Being the ‘face’ of the Ski & Board School and the first point of contact for guests
  • Developing a comprehensive knowledge of all in-house departments and products
  • Being prepared to switch location at no notice depending on customer volume
  • Having an awareness of program numbers, and communicate staffing needs to managers and supervisors when necessary
  • Maintaining up-to-date knowledge of other departments and their products, as well as general resort knowledge

Position requirements/skills:

  • Administration skills and experience using different booking systems
  • Previous work in a call centre/telephone environment
  • Background in customer service
  • Professional typing and writing skills
  • Ability to work efficiently and effectively during busy periods

Physical demands:

  • Must be able to sit and stand for the duration of the shift
  • Requires standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity

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The Working Holiday Club has become the industry leader by providing authentic working holiday experiences to youths across the globe in the most sought after locations/employers.

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THE WORKING HOLIDAY CLUB AUSTRALIA™ PTY
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www.twhcjobs.com