Ski School- Sales Desk Agent

Sales Desk Agents are the first point of contact between the Ski & Board School and the customer. Duties include, but are not limited to, selling lesson tickets and packages, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information, and answering inquires in the Call Centre. The Sales Desk Agents rotate around three sales areas – Adult Desk, Kids Centre and Call Centre. Sales Desk Agents must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort, its products and our booking systems.

Duties and responsibilities include:

  • Taking reservations and upselling lesson and activity packages in the Call Centre, as well as responding to general inquiries
  • Recalling reservations, selling lessons and registering guests at Adult and Kids Centre Sales Desks
  • Liaising with manages and supervisors to ensure that customers are booked into the correct lessons, and that instructors are available
  • Taking payments
  • Being the ‘face’ of the Ski & Board School and the first point of contact for guests
  • Developing a comprehensive knowledge of all in-house departments and products
  • Being prepared to switch location at no notice depending on customer volume
  • Having an awareness of program numbers, and communicate staffing needs to managers and supervisors when necessary
  • Maintaining up-to-date knowledge of other departments and their products, as well as general resort knowledge

Position requirements/skills:

  • Administration skills and experience using different booking systems
  • Previous work in a call centre/telephone environment
  • Background in customer service
  • Professional typing and writing skills
  • Ability to work efficiently and effectively during busy periods

Physical demands:

  • Must be able to sit and stand for the duration of the shift
  • Requires standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity

More Information

Apply for this job
Share this job


The Working Holiday Club has become the industry leader by providing authentic working holiday experiences to youths across the globe in the most sought after locations/employers.

Contact Us

LTD ABN 81 158 198 059