You are the beginning of an exceptional guest experience. As a Reservations Agent, you will create a lasting memory when it is delivered with warmth and sincerity and by anticipating service you will provide an amazing pre-arrival experience that will make guests feel valued and excited about their stay.

What is in it for you:

  • Duty meal in our staff cafeteria
  • Subsidized staff accommodations provided on-site for full time status
  • Discounts on food & beverage/fitness centre/spa/golf
  • Comprehensive Wellness Platform (LifeWorks)
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

  • Guest focused personality is essential; experience is an asset
  • Prior front desk experience in a hotel / resort or call centre experience an asset
  • Prior conference services / sales & Marketing experience an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English; additional languages are a plus
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
  • Strong computer skills with a working knowledge of Word, and Excel
  • Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Your team and working environment:

  • Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resort and hiking trails
  • Hospitality employee worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian Work Authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Company Information
  • Total Jobs 15 Jobs
  • Industries Hotel, Ski Resort Jobs
  • Locations Banff, Canada
  • Do you supply housing Yes
  • Interview options Pre departure zoom, Incountry face 2 face

The Working Holiday Club has become the industry leader by providing authentic working holiday experiences to youths across the globe in the most sought after locations/employers.

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