The Room Checker provides an outstanding guest experience by participating in & assisting with the oversight of the daily tasks of the Hotel Room Attendant as required by the Housekeeping Supervisory Team. They assist in ensuring the implementation of quality assurance standards and ensure guests’ needs and expectations are met.
Essential Functions:
- Supervisory duties; assist in managing a team of co-workers to ensure their section of rooms and public spaces are cleaned in a timely manner, serve as a departmental role model.
- Comply with quality assurance expectations and standards, including inspecting sites & facilities to ensure cleanliness standards are met.
- All the functions of a Hotel Room Attendant as per below:
- Overall cleaning of the guest rooms to include, but not be limited to: dusting, making beds, removing soiled linen/ garbage, replenishing towels and amenities, vacuuming, spraying and wiping tile floor, cleaning bathroom, replacing dirty glassware
- Ability to clean all assigned rooms per shift
- Offer assistance to guest and colleagues in a courteous manner; answer guest inquiries regarding the area and hotel services and facilities.
- Cleaning & maintaining public spaces, areas and washrooms as required to work in compliance with all safety regulations of assigned tasks
- Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Communicate with others using clear and professional language, prepare and review written documents accurately and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Other duties as assigned
Experience/Requirements:
- Previous cleaning experience preferred
- Excellent organizational skills and able to demonstrate excellent guest service and encourage positive employee relations
- Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
- Exceptional interpersonal skills; a team player and a self-starter, yet able to work independently, reliable; responsible and conscientious
- Must be in excellent physical condition and able to lift very heavy items
- Current First Aid and CPR preferred
- Maintain a professional appearance and attitude at all times.
More Information
- Starting month Nov
- Interview options
