Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.
Essential Functions:
- Provide quality guest service
- Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough knowledge of Sunshine Village products and services
- Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies
- Complete accurate, daily cash-outs
- Maintain public areas in and around the hotel as required
- Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments
Experience/Requirements:
- Passion for providing excellent guest service
- Previous hotel and/or guest service experience
- Previous cash handling and computer experience with highly proficient skills
- Positive attitude, excellent communication, organizational, and time management skills
- Physically demanding position that requires standing for long periods of time and some heavy lifting
- Current First Aid and CPR preferred
More Information
- Starting month Nov
- Interview options
