CYPRESS MOUNTAIN

WELCOME TO CYPRESS MOUNTAIN!

Located just 30 minutes from downtown Vancouver, we are proud to provide our skiers, riders, and sliders with the most vertical drop, most terrain, most lifts, and best snow conditions on the highest skiing and riding peak of Vancouver’s Legendary North Shore Mountains! With the best Winter Skiing & Riding in Vancouver, Canada’s most popular Cross Country Skiing Area, a huge Snowtubing Park, and our unique Snowshoeing Tours, Cypress truly offers something for everyone!

When in full winter operation, Cypress Mountain is open 7 days a week, including holidays. The Cypress Team works a variety of shifts including a mix of mornings and afternoons/evenings. P/T is considered 1-3 shifts a week and F/T is 4-5 shifts a week. Join the dynamic team at Cypress Mountain, work in world-class facilities, enjoy our awesome terrain, and above all have fun while working in an amazing winter wonderland!

Housing:

As Cypress is located within a provincial park, there is unfortunately no accommodation on the mountain. We are just a short 15-20min drive from both North & West Vancouver. The majority of our team finds accommodation in North Vancouver or downtown Vancouver. If looking in North Vancouver, a search of the ‘Lower Lonsdale Area’ will make living and commuting to the mountain convenient as the shuttle bus picks up in front of the Lonsdale Quay Market. Resources to look for accommodation include craigslist, Kijiji, Airbnb, Vrbo, and multiple Facebook groups. Transportation to and from the mountain is via Cypress Bowl Road (a 15km road from the highway exit).

We always recommend vehicles be equipped with good winter tires (ask about the ‘flash you pass program’ for discounts on tires. Cypress Coachlines is a private company that offers a shuttle service from Vancouver and North Vancouver (the most frequent service is from North Vancouver). This service is FREE for our Team when traveling to/from scheduled shifts! When riding the bus for fun or on a day off to ‘play’ in the snow, there is a discounted Cypress Team rate, payable to the driver.

Appearance and Conduct:

Your appearance plays a vital role in our Guest’s perception of Cypress Mountain. Remember that you may be the first contact that a Guest has with our area; therefore, we want to make sure that it is a positive and lasting impression. Hair, clothing, jewelry & tattoos must be modest in nature/quantity and non-offensive. Some appearance policies may differ from department to department – please ask for details Employee Meals Meals are available at a 40% discounted rate throughout the season upon presentation of your Cypress Team ID card. This applies to all food outlets except Crazy Raven Bar & Grill.

Identification:

All employees/volunteers of Cypress Mountain must be legally entitled to work in Canada & have a valid SIN number. Cypress Mountain employs people from all over the world, but please be advised that you must have a valid work permit/employment authorization from Canada Immigration to be considered. Equal Opportunity Employer Cypress Mountain is an equal opportunity employer and is dedicated to a policy of non-discrimination.

The Cypress Team:

When in full operation, the Cypress Mountain Team is comprised of approximately 1000 people working in 27 different departments, all around the mountain and between 2 areas – the Downhill Area and the Nordic Area. Our Team consists of people from around the world, all bringing their talents, experience, and enthusiasm to create a fun work environment.

When in full winter operation, Cypress Mountain is open 7 days a week, including holidays. Team Members work a variety of shifts including mornings, afternoons, evenings, and weekends. Join the dynamic team at Cypress Mountain, work in world-class facilities, and enjoy their awesome terrain.

GUEST RELATIONS:

FRONT LINE SALES: You will be responsible for selling and processing numerous types of passes, as well as providing information and assistance to our Guests through direct contact.
TICKET OFFICE CASHIERS: Selling day tickets and other products to guests. You must be bondable, reliable, and able to handle sales transactions quickly and accurately.

FOOD SERVICES:

CASHIER: Pleasant, bondable mature individuals who are able to handle high-volume sales. Cash handling experience preferred.
BARISTA: Making specialty coffee drinks in the Gold Medal Café. 1+ years experience in a coffee bar is preferred for this busy outlet.
FRONT LINE ATTENDANT: Cooking and filling food orders of our guests in the high volume, fast-paced Cafeteria environment. Food prep of all menu items, slicing, and portioning of food is also a requirement of this position.
DISHWASHER: 2+ years experience necessary for this role of washing and sanitizing kitchen small wares, dishes, and equipment.

RENTAL CENTRE:

SKI & SNOWBOARD TECHNICIAN: Technical certification is provided for those with some mechanical aptitude and an ability to work quickly and efficiently setting the bindings on rental skis and boards.
CASHIER: Pleasant, bondable mature individuals who are able to handle high-volume sales in a pleasant manner.
REPAIR TECHS: Tuning and repairing of both skis and snowboards. You will be working on both customer’s equipment and rental equipment. Experience is necessary for this position.

MOUNTAIN OPERATIONS:

LIFT ATTENDANT: Assisting our skiing/snowboarding guests on and off of the lifts in a safe and courteous manner is the essence of the lift attendant. All work is outside, you must be 18 years of age and training will be provided.
TERRAIN PARK: Working outdoors maintaining and operating Cypress’s three terrain parks plus our air bag site. Must be an advanced level skier/snowboarder with the enjoyment of riding park features who is in excellent physical condition and not afraid to work hard.

BASE AREA OPERATIONS:

PARKING ATTENDANTS/GROUNDS MAINTENANCE: Directing traffic in the parking lots, snow shoveling, and maintaining the base area are the primary functions of this role. Must be physically fit and enjoy working outdoors in all weather conditions.
TICKET CHECKERS: You will be verifying the validity of our lift tickets and passes as Guests enter the area through the Axess system. Work is outdoors in all weather conditions. Exceptional customer service and problem-resolution skills are a must.

BUILDING MAINTENANCE:

JANITORS: A variety of indoor janitorial duties to keep common areas, including washrooms, clean and functional.
BUSSERS: Cleaning tables and trays, and disposing of waste in the cafeteria are your main responsibilities.

SNOW SCHOOL:

DOWNHILL INSTRUCTORS: A Ski/Snowboard Instructor supervises and instructs classes on the ski hill and assists with School events and operations. You need your CSIA or CASI Certificate. Individuals with Level II and/or dual certification will be given preference.
LESSON DESK: You will be responsible for both selling lesson packages to our guests as well as checking in those who have already registered online. Strong customer service skills are essential.

NORDIC AREA (CROSS COUNTRY/SNOWSHOE/TUBING):

NORDIC TICKETS/GUEST RELATIONS: Ticket sales, selling/processing season passes, answering the phones, and general Guest inquiries are the main responsibilities of this role. Administrative skills and a strong customer service background are essential.
NORDIC MAINTENANCE: A variety of outdoor maintenance and minor construction duties to keep base area facilities safe, clean, and functional (including snow shoveling).
NORDIC FOOD SERVICES: Enjoy working in a rustic cabin in the cross-country area. Just a 10-minute walk or ski into historic Hollyburn Lodge. Base area food service positions are also available.
SNOW PLAY AREA ATTENDANTS: Assisting guests in the snow tubing park and operating the ‘tube tow’. Strong customer service skills are a must.
NORDIC SKI SNOW SCHOOL: Instructors are responsible for the supervision and instruction of classes and assisting with Snow School events and operations. CANSI certificate required. Snowshoe Guides are responsible for leading interpretive tours through the Nordic Area, with a focus on fun and safety.
NORDIC SKI HOST: Ensure that all skiers on trails have a valid day ticket or season pass, while also establishing positive public relations.
NORDIC RENTALS: Handling cash transactions quickly and accurately as well as the maintenance and the signing in/out of equipment.

Size of the resort: Employs over 175 staff during the winter season.

Staff Housing: No staff housing – all staff sources their own accommodation in Vancouver as it is on 20 mins from North & West Vancouver.

Nightlife: Lots of nightlife and extracurricular options as this resort is just 30min drive from downtown Vancouver.

Aussie saturation: The saturation of Aussies is moderate.

Temperature: Given the location of this resort to the west coast, this is one of the warmest resorts, rarely suffering really cold temps (anything below -20 usually only lasts for a couple of weeks).

Job Roles available: Cypress has a range of outdoor and indoor roles. Lift operations, base area operations (snow clearing, parking & cleaning), retail, rentals, guest services, various food & beverage both back and front of house, etc. The range of roles on offer changes annually due to the amount of returning staff.

Career progression: For those looking to climb the management ladder, you will need to stick around for back-to-back seasons.

Ski Pass: This resort offers a ski pass with your employment.

Size of Terrain: This resort is the largest out of the 3 SKI resorts around Vancouver with 600 acres of skiable terrain.

Reciprocal pass options: Not at this time. This can change from season to season.

Location: Cypress Mountain is 30mins drive from downtown Vancouver.

Ongoing employment: The TWHC will assist with your first season’s contract. The ball is in your court – we help you get the job, but you need to work hard to keep it. Ongoing extensions of contracts are based on seasonal performance and the determination of management. If in doubt – ask your manager. Cypress closes for the Summer months. If you have taken a year’s lease in a city, touch base with Grouse Mountain as they run summer operations and are always looking for trained & experienced staff.

Why go here? This location offers the opportunity to work in a ski resort but live in a beautiful city. Not many locations worldwide can offer this situation. If you already have accommodation sorted in Vancouver this is a great option for you.

Why avoid this place? This resort doesn’t offer staff housing. So rolling up to a foreign country/city and having to find accommodation is super daunting. It is doable…but for your first season, we would recommend choosing an employer that offers the dual security of employment and accommodation. As this is a smaller resort closer to the city the amount of snowfall can sometimes be much less than in resorts further into the interior or up at Whistler.