You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible. Please note: As a condition of employment all staff must be fully vaccinated.
You will:
- Ensure a comfortable and friendly atmosphere for both guests and staff.
- Print day tickets and season passes for guests.
- Process seasons pass requests online and in person, print and distribute passes.
- Handle cash including a daily float and debit and credit card transactions.
- Respond to inquiries in person, via email and phone.
- Promote and sell all products and experiences available at the resort.
- Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate.
- Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up to date information to guests about resort services and products.
- Be doing some administrative tasks such as filing, organizing the lost and found room & general office cleaning.
- Work flexible shifts with varying hours, primarily working 30 to 40 hours per week, weather permitting.
You:
- Have previous professional work experience in a customer service role.
- Have previous cash-handling experience.
- Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset.
- Have previous experience in a mountain or resort setting – an asset.
- Can work flexible hours, including weekends, evenings, and holidays.
- Can stand for extended periods of time.
- Love and feel passion for sports and the outdoors.
We offer:
- Staff Accommodation – Private Bedroom
- A staff season’s pass for the resort.
- Discounts on food, retail, and hotels.
- Pro-deals.
- Staff events – meet great people who share a passion for the mountain lifestyle!
More Information
- Starting month Nov
- Interview options
