SUPERVISORS

Belushi’s – Vienna, St. Christopher’s Inn and Belushi’s Vienna

What’s it like to work with Beds and Bars

Love your work!

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfillment.

Your role 

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers

Company Perks

• 50% off stays at our accommodation
• 50% off all food
• 50% off all drinks
• Ski trips
• 2 Sailing trips per year
• Flying lessons
• Bespoke Training Program
• E-Learning Program
• Partnered with License Trade Charity
• up to £1000 cash rewards for finding new employees

Recognition schemes

• £100 for employee of the Month
• £250 for employee of the Quarter
• £2000 for employee of the Year
• Extensive Training and Development
• X2 Sailing trips per year
• Equal tips for all staff(housekeeper, cleaner, chef, bartender)
• Wicked incentives run centrally (last prize was a £1000 for staff party)

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse Fluently in English
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Providing a Brilliant Experience for our Customers 

• Deliver excellent customer service at all times
• Deal with customer issues  in a professional and helpful manner
• Keep up to date with current promotions and new products and inform staff
• Make customers aware of offers in our units

Maintaining Controls and Standards 

• Serve and present beverages, quickly and efficiently, meeting our standards and specs
• Assist in the opening and closing of the unit
• Assist in keeping the unit clean and safe
• Always adhere to all company policies and procedures and licensing laws
• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage

Leading and Developing People 

• Maintain personal knowledge by completing in-house training and attending course
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist

Achieving Targets and Growing Profits 

• Assist in achieving all financial targets set for the unit

Building a Sustainable and Innovative Business 

• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues