NIGHT PORTER

St Christopher’s Inns – London, St Christopher’s Inns and Belushi’s Greenwich

What it’s Like to Work at Beds And Bars

This role is vital to our success and the enjoyment of our guest’s experiences:

“At the core of what we do are the four cornerstones of the experience we strive to deliver – one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars and the bars fill the beds’’.

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfillment. This is a full time night owl position who will be available to work from 11pm – 7am.

Company Perks

50% off stays at our accommodation
50% off all food
50% off all drinks
Ski trips
2 Sailing trips per year
Flying lessons
Bespoke Training Program
E-Learning Program
Partnered with License Trade Charity
up to £1000 cash rewards for finding new employees

Recognition schemes

£100 for employee of the Month
£250 for employee of the Quarter
£2000 for employee of the Year
Extensive Training and Development
X2 Sailing trips per year
Equal tips for all staff(housekeeper, cleaner, chef, bartender)
Wicked incentives run centrally (last prize was a £1000 for staff party)

Essential requirements

You must:

Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
Have a up to date/active bank account in your own name
Be able to converse fluently in English
Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar

The Role – Main responsibilities

Booking guests into the Hostel, advising on our offering and services
Assisting guests with enquires and questions – everything from do you have a hairdryer? to when is breakfast serviced?
Managing the Beds and Bars booking system, ensuring all office administration is accurate
Ensuring an effective hand over to the day team
Working with the management team on security and safety
Advising guests on London attractions

Previous experience in a customer based role preferred but not essential

Person Specification

Customer focus

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
Remain calm, patient and polite, if receiving customer feedback.
Be efficient and organised
Be helpful and go out of your way to help our customers

Drive

Be confident and self-motivated
Demonstrate a passionate commitment to the business
Welcome and embrace change, with a positive attitude
Be able to work unsupervised in a busy environment
Be able to prioritise duties

Personal integrity

Be honest and reliable
Be trustworthy and respectful
Attentive to personal hygiene and presentation.
Maintain excellent time-keeping and attendance
Be professional at all times

Team work

Always be a good team player
Build and maintain good relationships with all team member
Work together with the team to ensure that the hostel/hotel is the best it can be
Be willing to take on jobs to balance the team workload
Be able to communicate well with people of all levels